The Acton Water District is a community public water supply that delivers high quality drinking water to the majority (about 95 percent) of the residents of the town of Acton, Massachusetts. All of the water provided from the District comes from eleven wells located within the town of Acton. The District’s system consists of approximately 135 miles of water main, four storage tanks, and a variety of treatment facilities that assist in the production of high quality finished water.
The Acton Water District is a municipal entity separate from the Town of Acton chartered by the Massachusetts Legislature’s Acts of 1912. The Town of Acton’s web site is www.Acton-Ma.gov.
Contact UsFor emergencies, a District employee is on call 24 hours a day. To reach the operator on call dial 978-263-9107 and follow the instructions.
Pay OnlineClick here to go to our payment center. If you do not know your account number, please refer to your bill or call the office during normal business hours.
Click here for information on how to receive publications and bills online instead of USPS.
Click here for all Public Records Requests.
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News & Updates
Due to the construction of our PFAS treatment facilities, large volumes of water are needed to complete the work. These activities will be ongoing through November and December. Through an emergency declaration issued by MassDEP, we may be utilizing water from Concord and Littleton while our own facilities are intermittently offline. This work may result in discolored water, changes to the taste, odor and feel of the water or variable pressure for some customers. Additionally, a level 4 water use restriction is in effect until further notice to help reduce water demand during this time. If you are having a problem that seems unrelated to the work outlined above, please contact us at 978-263-9107 or via our online reporting form.
OUTDOOR WATER USE RESTRICTION UPDATE - LEVEL 4 (Effective 11/05/2025)
In support of the PFAS Treatment System Startup and Commissioning, which requires large volumes of water and loss of production capacity, the District will be implementing a Level 4 Water Use restriction. Additionally, we will be minimizing discretionary use of water for maintenance of the water system and activating interconnections with our neighbors.
Level 4 – no outdoor water uses except for the production of food and fiber or public health and safety.
Click here for additional details.
Water Quality Report Available
The latest water quality report summarizing water samples collected throughout our system in 2024 is available at www.actonwater.com/ccr. Please share this information with other users of water in your home, business, or neighborhood. If you require an alternate form of this report or have questions on the information contained in it, please contact Corey Godfrey, or call our office at 978-263-9107.
Per-and Polyfluoroalkyl Substances (PFAS)
Information on this emerging contaminant, including a copy of the recent Public Notice (PN) mailed to all billed customers in Acton, a summary of what the PN said, water quality testing results, and helpful links can be found here.
Service Line Inventory Available 10/16/24
The Acton Water District has submitted an initial Service Line Inventory (SLI) to MassDEP in accordance with the federal Lead and Copper Rule Revisions (LCRR). Although we have not identified any lead service lines, we do have some leaded components and will need to replace some service lines in the future. More importantly, we have a large number of unknown service lines, which we expect to be copper or plastic, as these were the two most common materials utilized when much of the housing stock in Acton was constructed. If you have questions about your service line material, you may contact us at 978-263-9107, email at wq@actonwater.com, or by visiting our office at 693 Massachusetts Avenue, Acton. This is just the first step in complying with the LCRR and you will be hearing more from the District as we continue to investigate service line materials.
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Meetings & Events
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11/10/25 @ 7:00 pm |
